Order Fulfillment & Customer Service Administrator, Dublin 18 at Lycon Distribution Ireland

Sandyford Industrial Estate, Dublin 18, Ireland.
Salary on Application. Full Time.
Posted 01 February

Job Description

One of Ireland’s most successful beauty distribution organisations is looking for an Order Fulfilment & Customer Service Administrator to join a growing team. This is an ideal opportunity for an experienced Beauty Therapist / Waxing Specialist that is looking to be part of a dynamic and expanding business. The successful candidate will report to the manager and will primarily be responsible for taking and fulfilling customer orders in addition to ensuring excellent customer service.
The role requires excellent attention to detail, a strong focus on customer service and the ability to pay close attention to their needs. It is essential that candidates can communicate in English (verbal & written) and previous experience within a similar role is an advantage.

Primary Duties

Order administration and fulfilment:

  • Receive orders daily by phone / email / website and complete accurate and speedy fulfilment of orders by allocating pricing and any applicable promotions, creating invoice, preparing and packing orders ready for daily collection
  • Keep the CRM system updated
  • Be responsible for incoming and outgoing orders from warehouse

Customer service:

  • Respond to customer queries efficiently - in a timely manner and pro-active manner
  • Manage enquiries from salons through all stages of the lead management process
  • Provide customer support and back office function


  • Carry out any other duties and tasks which in the opinion of your supervisor are necessary for the fulfilment of the role of administrator
  • Prepare and attend trade shows twice yearly
  • There is potential for this role to develop to include on-site customer visits for the purposes of providing training courses and business development.


2 Years minimum experience.
  • Fully Qualified and Experienced Beauty Therapist with an in-depth knowledge of waxing
  • Must have a passion for waxing! Experience using Lycon waxes an advantage
  • A professional approach and a willingness to use initiative
  • Attention to detail and ability to meet deadlines accurately
  • Confident and Competent to a high level with Computers and PC packages (MS Word, Excel)
  • Excellent planning and organisational skills
  • Excellent interpersonal skills, friendly and professional manner at all times
  • Experience with Industry Trade Shows an advantage
  • Full Clean Driver’s License
  • Own Car


  • Attractive Salary package for the right candidate
  • Ongoing Training provided
  • Free Parking
  • Fun and Friendly work place, be part of a great team
  • Working hours 9am-5.30pm Mon-Thurs, 9am-5pm Friday
  • There is potential for this role to develop to include on-site customer visits for the purposes of providing training courses and business development.

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