Clinic Receptionist / Patient Co Ordinator at CosmeticDoctor

Job Description

We are looking for an Aesthetic Receptionist to provide administrative and treatment support in a doctor-led aesthetic clinic. The successful candidates need to be extremely professional and hardworking, with strong interpersonal skills, such that they can deal easily with patients. The role will require strong administrative skills, as well as a genuine interest in aesthetic treatments and skin care. We are a small but ambitious aesthetics clinic based in South Dublin.

Ideally, the successful candidate will be capable of filling both roles. The first role, that of Patient Coordinator before, during, and after patient consultations (in much the same way a dental nurse supports a dentist). You will be involved in preparing the room and equipment prior to consultations, meeting and greeting patients and offering assistance during procedures. The second role is that of receptionist/administrator. This will involve answering the telephone, making bookings, answering queries and emails, taking payments, and general administration.

The role requires an energetic, enthusiastic, reliable person who is committed to providing exceptional customer service in our beautiful environment. If you are interested please send your CV below TO MANAGER@COSMETICDOCTOR.IE or call BeautifulJobs HQ on 01903 6279 and you will be put in touch with the company

1 Year minimum experience working in Laser Skincare Clinic or Beauty Clinic
The ideal candidate will hold a relevant beauty qualification and have a minimum of 1 years’ experience in a Reception environment.
Must have fluent English, excellent computer skills and have an ability to pick things up quickly.
Flexibility in working hours is required as we are open late evenings and Saturdays.

Primary Duties

• Primary Duties
• Ensuring the seamless and smooth day-to-day running of the Reception
• Client satisfaction - this is a primary responsibility.  All clients must receive the utmost care and attention while experiencing a 5 Star treatment
• Efficiently manage all enquiries and bookings-made via phone, email, social media and in person
• Ability to upsell a client a higher value Treatment, course or retail purchase
• Ability to close a sale for therapist re courses and retail products
• Efficient scheduling of appointments through our salon management software
• A key objective for the Receptionist is to support all team members
• Management team by maintaining standards, co-ordinating staff and assisting in any way to ensure the clinic is run in a professional and 5 Star manner
• Responsible for opening or closing of the clinic
• Cash up, balance till and send reports to management team at end of day
• Stock ordering and checking if needed
• Keep reception area spotlessly clean, neat and tidy at all times
• Ensure Daily Checklist is completed every day.
• Manage gaps in the therapist column and encourage clients/therapists to fill them.
• Receptionist must at all times:
• Have excellent organisational skills and ability to multi-task
• Strive to achieve the highest standards at all times
• Be pro-active in all activities
• Be immaculately presented
• Possess superior Customer service skills           
• Have excellent attention to detail
• Set an example in reaching sales targets

Requirements

• 1 Year minimum experience working in Laser Skincare Clinic or Beauty Clinic
• The ideal candidate will hold a relevant beauty qualification and have a minimum of 1 years’ experience in a Reception environment.
• Must have fluent English, excellent computer skills and have an ability to pick things up quickly.
• Flexibility in working hours is required as we are open late evenings and Saturdays.
• The employee is expected to be flexible in her approach and to work in a collaborative fashion with the employer to grow a dynamic, compassionate, high quality practice. She will be expected to demonstrate initiative, interest and loyalty, and to have a meticulous, conscientious approach to all aspects of her role. Her contribution will help ensure a reputation for efficiency, personalised care and clinical excellence is maintained by the practice.