Full Time Receptionist at CosmeticDoctor

Job Description

PLEASE ENSURE YOU HAVE A VALID VISA TO WORK IN IRELAND, BEFORE APPLICATION
Please apply below or manager@cosmeticdoctor.ie (quote BeautifulJobs when applying to the email above

Are you looking to be a part of a 5* awarding winning medical skincare team providing the best treatments available, then we have the position for you! We are a small but ambitious aesthetics clinic based in South Dublin. We require a Full-Time Receptionist who can hit the ground running in a busy environment. Hours may involve working two late evenings until 8 pm and alternative Saturdays 9-6pm.

Primary Duties

• Manage all enquiries from potential new patients, providing information on the services offered by the practice, according to practice brand standards. Ensure fast follow-up to all enquiries, with the aim of booking an appointment and achieving new patients for the practice. Send out Welcome Packs and other relevant information where required
• Effectively manage the appointment book for all clinicians (doctor and therapists), ensuring that the daily production targets can be met, and the booking system is followed. Manage the holiday/days worked and rescheduling systems for all clinicians
• Proactively market the services of the practice, with the aim of recruiting new patients and selling appropriate additional services/products to existing patients. Including:
• Manage the systems for follow-up contacts and recall contacts
• Manage the systems for treatment plan reactivation
• Manage the systems for referral and testimonials
• Oversee general mailings, proactively manage all follow-up and monitor the responses
• Provide information on the practice membership plan (where appropriate) and proactively sign-up/convert members
• Involvement in practice open evenings, events and other marketing campaigns
• Manage the reception and patient lounge.
• Meeting and greeting all patients, providing a customer-focused and seamless patient journey according to the practice’s brand standards
• Welcoming new patients to the practice and introducing them to the practice philosophy
• Answer all phone enquiries according to the practice’s brand standards
• Managing the patient journey post-treatment in order to build long-term relationships with patients. Provide and explain payment options where appropriate, take payment and book the next meeting. Manage the referral and testimonial systems
• Ensure the “front of house” is maintained to a high standard and complete daily housekeeping tasks, according to the practice’s brand standards
• Monitor and maintain the relevant systems, in order to provide regular reports to the management team on:
• Appointment book capacity
• Daily production new patient numbers and referral sources, treatment plan take-up and follow-up contact, patient recall response/other marketing events response
• Assist the fee-earners in take-up of treatment plans. To include: Discuss treatment options with the patient, identify any concerns and objections, answer their questions and gain agreement to a treatment plan that meets the patients’ needs
• Write up and issue all treatment plans, such that they meet the patient’s desired outcomes
• Contact all patients within 14 days of sending their treatment plan, with the aim of confirming the go-ahead for their treatment. Discuss any issues and book the appropriate appointments, discuss payment options and take payment as necessary
• Ensure that all the relevant paperwork is completed promptly and accurately and that all patient records are updated and maintained, according to practice procedures
• Proactively contribute to regular practice meetings.

Requirements

Favourable qualifications:

• Business or Marketing graduate who can help support business development and marketing aspects to our business
• Knowledge of social media.
• The job will suit an ambitious, creative and hard-working person keen to accelerate their career in the areas of finance, patient experience, personal development, marketing and strategy. Strong computer knowledge is essential along with strong verbal and non-verbal communication skills.
• To proactively manage the non-clinical relationship with potential and existing patients, providing first class customer service.

Skills & Attitudes:

• Excellent communication skills, both verbal (including a positive and friendly phone manner) and written
• Excellent listening skills and an empathetic approach to patients
• Dedicated to providing a first-class customer service experience
• Proven sales ability: can spot opportunities, understand and communicate the benefits to the patient, handle objections and close business
• Builds trust and rapport with a wide range of people
• Good organisational skills
• Excellent follow-up ability on all tasks
• Ability to work as part of a team, and alone when required
• Good IT skills
• An ability to bring energy and enthusiasm to any situation and always act with honesty and integrity
• A “can-do” attitude, with the desire to learn new skills and take on new challenges, shows initiative
• Prepared to work according to the practice systems and brand standards
• A professional appearance.

Benefits

• Parking on site
• 2 mins from Sydney Parade Dart Station
• On multiple bus corridors